The Marketing Plan Section of the Business Plan
Writing The Business Plan: Section 5
The marketing plan section of the business plan explains how you're going to get your customers to buy your products or services. The marketing plan, then, will include sections detailing your:
- Products and services and your unique selling proposition (USP)
- Pricing strategy
- Sales and distribution plan
- Advertising and promotions plan
The easiest way to develop your marketing plan is to work through each of these sections, referring to the market research you completed when you were writing the previous sections of the business plan. (Note that if you are developing a marketing plan on its own, rather than as part of a business plan, you will also need to include a target market and a competitors' analysis section.)
Let's look at each of these four sections in detail.
Products, Services, and Your Unique Selling Proposition
Focus on the uniqueness of your product or service and how the customer will benefit from what you're offering. Use these questions to write a paragraph summarizing these aspects for your marketing plan:
- What are the features of your product or service?
- Describe the physical attributes of your product or service and any other relevant features such as what it does or how it differs from competitors' offerings.
- How will your product or service benefit the customer?
- Remember that benefits can be intangible as well as tangible; for instance, if you're selling a cleaning product, your customers will benefit by having a cleaner house, but they may also benefit by enjoying better health. Brainstorm as many benefits as possible to begin with, then choose to emphasize the benefits that your targeted customers will most appreciate in your marketing plan.
- What is it that sets your product or service apart from all the rest? In other words, what is your USP, the message you want your customers to receive about your product or service? This will be at the heart of your marketing plan.
Examples of Unique Selling Propositions
Unique selling propositions should be short (no more than a sentence) and concise. Here are a few great examples:
- Domino's Pizza: "We deliver hot, fresh pizza in 30 minutes or less, or it's free."
- FedEx Corporation: "When it absolutely, positively has to be there overnight."
- M&Ms: "The milk chocolate melts in your mouth, not in your hand."
- Dollar Shave Club: “Everything you need in the bathroom—from razor blades to grooming products—automatically delivered to your door. It doesn’t get any simpler than that.”
Pricing and Positioning Strategy
The pricing strategy portion of the marketing plan involves determining how you will price your product or service. The price you charge has to be competitive but still allow you to make a reasonable profit.
Being reasonable is key—you can charge any price you want to, but for every product or service there's a limit to how much the consumer is willing to pay. Your pricing strategy needs to take this consumer threshold into account.
The most common question small business people have about the pricing strategy section of the marketing plan is, "How do you know what price to charge?" Basically, you set your pricing through a process of calculating your costs, estimating the benefits to consumers, and comparing your products, services, and prices to others that are similar.
Set your pricing by examining how much it cost you to produce the product or service and adding a fair price for the benefits that the customer will enjoy. You may find it useful to conduct a breakeven analysis to determine your minimum threshold. Competitor pricing will also help guide you toward the fair market value and help you determine how high you can reasonably go.
The pricing strategy you outline in your marketing plan will answer the following questions:
- What is the cost of your product or service? Make sure you include all your fixed and variable costs when you're calculating this. The costs of labor and materials are obvious, but you may also need to include freight costs, administrative costs, and selling costs, for example.
- How does the pricing of your product or service compare to the market price of similar products or services?
- Explain how the pricing of your product or service is competitive. For instance, if the price you plan to charge is lower, why are you able to do this? If it's higher, why would your customers be willing to pay more? This is where the strategy aspect comes into play; will your business be more competitive if you charge more, less, or the same as your competitors, and why?
- What kind of return on investment (ROI) are you expecting with this pricing strategy, and within what time frame?
Sales and Distribution Plan
Remember, the primary goal of the marketing plan is to get people to buy your products or services. Here's where you detail how this is going to happen.
There are usually three parts to the sales and distribution section, although all three parts may not apply to your business.
- How is your product or service going to get to the customer? Will you distribute your product or service through a website, through the mail, through sales representatives, home delivery, or through retail?
- What distribution channel is going to be used? In a direct distribution channel, the product or service goes directly from the manufacturer to the consumer. In a one-stage distribution channel, it goes from manufacturer to retailer to consumer. The traditional distribution channel is from manufacturer to wholesaler to retailer to consumer. Outline all the different companies, people and technologies that will be involved in the process of getting your product or service to your customer.
- What are the costs associated with distribution?
- What are the delivery terms?
- How will the distribution methods affect production time frames or delivery? How long will it take to get your product or service to your customer?
If your business involves selling a product, you should also include information about inventory levels and packaging in this part of your marketing plan. For instance:
- How are your products to be packaged for shipping and for display?
- Does the packaging meet all regulatory requirements (such as labeling)?
- Is the packaging appropriately coded, priced, and complementary to the product?
- What minimum inventory levels must be maintained to ensure that there is no loss of sales due to problems such as late shipments and backorders?
- What system will be used for processing orders, shipping, and billing?
- What methods of payment will customers be able to use?
- What credit terms will customers be offered? If you will offer discounts for early payment or impose penalties for late payment, they should be mentioned in this part of your marketing plan.
- What is your return policy?
- What warranties will the customer be offered? Describe these or any other service guarantees.
- What after-sale support will you offer customers and what will you charge (if anything) for this support?
- Is there a system for customer feedback so customer satisfaction (or the lack of it) can be tracked and addressed?
- What types of salespeople will be involved (commissioned salespeople, product demonstrators, telephone solicitors, etc.)?
- Describe your expectations of these salespeople and how sales effectiveness will be measured.
- Will a sales training program be offered? If so, describe it in this section of the marketing plan.
- Describe the incentives salespeople will be offered to encourage their achievements (such as getting new accounts, the most orders, etc.).
Advertising and Promotion Plan
Essentially the advertising and promotion section of the marketing plan describes how you're going to deliver your USP to your prospective customers. While there are literally thousands of different promotion avenues available to you, what distinguishes a successful plan from an unsuccessful one is the focus—and that's what your USP provides.
So think first of the message that you want to send to your target audience. Then look at these promotion possibilities and decide which to emphasize in your marketing plan:
The best approach to advertising is to think of it in terms of media—specifically, which media will be most effective in reaching your target market. Then you can make decisions about how much of your annual advertising budget you're going to spend on each medium.
What percentage of your annual advertising budget will you invest in applicable methods of advertising, such as:
- The internet (including business website, email, social media campaigns, etc.)
- Direct mail
- Door-to-door flyer delivery
- Cooperative advertising with wholesalers, retailers, or other businesses
- Bench/bus/subway ads
Include not only the cost of the advertising but your projections about how much business the advertising will bring in.
If it's appropriate to your business, you may want to incorporate sales promotional activities into your advertising and promotion plan, such as:
- Offering free samples
- Point of purchase displays
- Product demonstrations
Every business will include some of these in its promotion plans. The most common marketing material is the business card, but brochures, pamphlets, and service sheets are also popular.
This is another avenue of promotion that every business should use. Describe how you plan to generate publicity. While press releases spring to mind, that's only one way to get people spreading the word about your business. Consider:
- Product launches
- Social media
- Special events, including community involvement
- Writing articles
- Getting and using testimonials
Your Business's Website
If your business has or will have a website and a business Facebook page, describe how these fit into your advertising and promotion plan.
Trade shows can be incredibly effective promotion and sales opportunities if you pick the right ones and go equipped to put your promotion plan into action.
Other Promotion Activities
Your promotion activities are limited only by your imagination. But whether you plan to teach a course, sponsor a community event, or conduct an email campaign, you'll want to include it in your advertising and promotion plan. Sporadic, disconnected attempts to promote your product or service are bound to fail. Your goal is to plan and carry out a sequence of focused promotion activities that will communicate the message you want to send about your products or services.
No business is too small to have a marketing plan. After all, no business is too small for customers or clients. And if you have these, you need to communicate with them about what you have to offer.