Shopping online makes some people nervous. After all, you are giving money to a stranger you have never met, and never will meet, without seeing the product in person. While we live in a technologically advanced world, the act of buying items on the internet is still scary for some consumers. eBay is the world's largest online marketplace, and there have been many safeguards built into both the actual listings and payment processing to make shopping safe and secure. Here are a few tips to help consumers safely buy on eBay, even for the newest buyers.
Read the entire item description carefully before making a purchase. Everything you need to know is in this section. If you don't see the information you need to make a buying decision, click the "Contact Seller" button and ask. The item description should contain vital information including:
- Condition, new or used
- Size and measurements
- Country of manufacture
- Defects, damage, or issues with the item
- Accessories included with the item
- Payment options
- Return policy and details
When bidding, making an offer or buying an item, you are agreeing to purchase the item based on what is stated in the listing. Always make sure you understand what you are buying before making the purchase. The seller cannot change the item description after the item has sold.
Review seller feedback before buying an item. Feedback on eBay shows the member's trading history with other members, both buying, and selling. Click on the "Feedback as a Seller" tab to see what previous buyers have said about the seller. Study the total number of feedback comments, as well as the percentage of positive feedback to total feedback.
Also look at the type and number of items sold and compare the information to what the seller offers. For example, if the seller's history shows only $10 items sold, and you are considering purchasing a $500 item, make sure you are comfortable with the seller's ability to accurately represent the item.
Read through the comments and see what other buyers have said about the seller. For example, you want to determine customer satisfaction with the timing of shipments, the way items are packaged, and the overall buyer experience. Also look at comments left by the seller for their buyers. Is he polite, thankful, and appreciative of buyers? If other buyers have had positive experiences with the seller, you will likely have the same experience.
A good feedback score is 98 percent or higher. You can still buy safely on eBay from sellers with lower scores, just be sure to do your homework and check them out. Sometimes legitimate circumstances occur, and sellers work hard to overcome bad feedback and improve their standing on eBay.
Offers Outside eBay
Never accept offers to buy outside of eBay. Some unscrupulous sellers will try to get buyers to purchase items off of eBay. Sellers can bypass eBay fees by moving the transaction from the site. This is a big violation and can result in suspension from eBay. Always complete the transaction on eBay, through Paypal. There will be a record of the transaction, and the item may be available for buyer protection if there is a problem later. Never send cash or use instant cash transfer services.
When buying on eBay, buyers receive the benefits of buyer protection coverage, access to seller contact information, and eBay and Paypal as third-party watchdogs to step in if problems arise. You can buy safely on eBay. In fact, eBay is safer than someone's personal website because of the third-party involvement of eBay and Paypal. Always report any offers to buy or sell an item outside of eBay.
Always communicate through the eBay messaging system. If there is a problem, disagreement, or an open case, the first step eBay will take when reviewing the case is to read all correspondence between the buyer and seller. Therefore, it is important to keep all communication with your seller on eBay through the eBay messaging system. There will be a trail of correspondence, and everything will be in writing. The seller can't backpedal or change their mind about what they told you. Many cases are resolved simply by eBay looking at the message history between buyer and seller. And remember, when corresponding with your seller, that eBay may read those messages one day. Be mindful of what you say and how you say it.