Customer Service

Learn how to develop customer-friendly policies, train your employees to provide excellent customer service skills, create customer loyalty, and deal with disgruntled customers.

Unsold goods awaiting an return authorization

What Is Return Authorization?

Updated September 17, 2020

Young woman using a phone in a boutique

What Does the Next Generation Want From a Retailer?

Updated October 31, 2019

Customer paying for jewelry with contactless payment technology in a retail clothing store

15 Things Customer Service People Should Never Say to You

Updated February 03, 2020

Mother and daughter paying at grocery store checkout

Is Your Store Ready for a Mystery Shopper to Give You a Good Grade?

Updated January 30, 2020

Happy Woman shopping

4 Practices to Keep Customers Coming Back

Updated June 25, 2019

Fedex Response to Customer Service Complaint Elicits Strong Response

Fedex Strong Response to Customer Service Complaint

employee providing great customer service

How to Use Customer Comment Cards

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