Non-Solicitation Agreements in Business Contracts

Non-solicitation Agreements in Business Contracts
••• Fotosearch/Getty Images

Solicitation is just a fancy word for asking for something. A non-solicitation agreement is an agreement not to solicit either (a) employees or (b) customers of a business. Non-solicitation language can come in the form of an entire document or a clause within another document, like an employment agreement or independent contractor agreement.  

To prevent theft of customers and employees, many businesses require top-level executives and key managers and directors to sign a non-solicitation agreement. The buyer of a business may also require the seller to sign a non-solicitation agreement to prevent the seller from taking customers and employees away from the business.

Non-solicitation Agreements as Restrictive Covenants

The non-solicitation is one of three types of restrictive covenants, the other two being non-compete agreements and non-disclosure (confidentiality) agreements. All three attempt to restrict or force someone not to do something, either during the time of employment or after. To be enforceable, they must have reasonable limits in terms of time, area, and types of work. 

State Laws and Non-solicitation Agreements

State laws vary. California's laws on these types of restrictive covenants are the most, well, restrictive. The state has a specific law which says that these types of agreements are generally unenforceable, except in cases where they are used to protect trade secrets.

Non-solicitation Agreements vs. Non-compete Agreements

Sometimes businesses require both a non-solicitation agreement and a non-compete agreement. The two agreements sound similar but they are different. Let's take the case of Jill Jones, who worked as a marketing manager for Kartun Kopies LLC, which makes and sells employee benefits materials.

A non-compete agreement is more general. It attempts to keep someone from setting up a business in direct competition with the former employer or new business owner within a defined area for a defined amount of time. For example, If Jill signed a non-compete agreement, she would have to agree not to sell employee benefits materials.

A non-solicitation agreement is more specific. It attempts to keep someone from hiring away employees or taking customers. The same restrictions of time and area would apply. Jill might have to also sign a non-solicitation agreement agreeing not to take Kartun's employees or their customers.

Non-solicitation Agreements for Employees 

Good employees are difficult to find, and a company may have spent many years training a valuable employee. The employer wants to prevent another employee from leaving the company and soliciting that valuable employee to leave and join the new company.

Joe is leaving his job at XYZ company. He has a great administrative assistant, and he tries to solicit her to come with him. If he has signed a non-solicitation agreement, he may not be able to do that without risking a lawsuit. This solicitation of employees might also be required in the case of the sale of a business. Sharon has sold her holistic health practice, and she tries to take her office manager with her. Same deal: that's solicitation. 

Non-solicitation Agreements for Customers

In the same way, an employer may want to prevent a former employee from soliciting customers to draw them away from the business. This situation happens in sales and also in professional practices, with clients or patients.

If Joe is a salesperson for XYZ Inc., he may have taken his list of contacts. If he tries to contact them, he could be sued for solicitation. And if Sharon tries to solicit customers of her former business, same deal. 

The Issue of Direct vs. Indirect Solicitation

Most solicitation agreements include restrictions on both direct and indirect solicitation. What's the difference? Direct solicitation is just what it sounds like. An employee who is leaving your company calls a client and says, "I'm leaving XYZ Industries. Want to buy from me instead of them?" Or a manager may leave a company and ask her assistant to come with her.

Indirect solicitation gets a little fuzzy. It can mean a variety of things. For example:

  • An employee can solicit a customer indirectly through a third party. "Chris, why don't you call Sally and ask if she wants to come with me to my new company?"
  • Sending cards or emails to customers telling them about a new company could be considered indirect. Since customer lists are the property of the employer, this indirect solicitation breaks the agreement on several counts.
  • Advertising a new position in a special trade publication or the business section of a local paper that employees read could be an indirect solicitation.

    Advertising a new position or new company to the general public gets really fuzzy. Is that indirect solicitation? Doesn't everyone have the right to advertise? And what about social media? Can you announce your new position on Facebook or LinkedIn without incurring a lawsuit?

    Some companies attempt to prohibit indirect solicitation, which could mean advertising or publicity. This restriction makes it almost impossible to advertise a new business without risking the violation of a non-solicitation agreement. If the restriction is too much,

    Salespeople, personal services employees, and brokers have a difficult situation if they leave a company. Taking a customer list can be considered a violation of a non-solicitation agreement, but not taking the list means not having any customers.

    Some legal cases have come down on the side of the former employee. In a 2012 Massachusetts case, a new employer announced on Facebook the name of someone who was joining their company and some of her customers replied. The court said that since there was no direct solicitation of clients, the agreement hadn't been breached.

    Taking a Non-solicitation Agreement to Court

    The only way to test a non-solicitation agreement is to take it to court. The party that was harmed (the employer or new business owner) must begin the case, which means getting an attorney.

    The first thing the attorney will do is attempt to get an injunction from a court to stop the person from continuing to solicit. This keeps the offender from continuing to do damage while the lawsuit is in process.

    Since a contract was signed (usually), the lawsuit will be about a breach of contract. The defense will try to show that the restrictive covenant was too restrictive. This kind of thing is decided on a case-by-case basis.

    The most common issue in non-solicitation agreements is that if they are not "reasonable" (as defined on a case-by-case basis), they can be considered to be the restraint of trade. That is, the agreement unreasonably restricts someone from doing business.

    Proving the Value of Customers and Employees

    To get a court to decide on an amount of damages, a business must show the value of what was stolen. There must be a loss to have damages. It's easier to determine the value of customers because a business can show how much money each customer spent with the business. Proving the value of an employee might mean showing how much it cost to recruit employees or how much income the employee brought in. Some employees are worth more than others.

    The main thing to remember if you are considering a non-solicitation lawsuit: It is difficult to prove solicitation. What if a former employee doesn't actively seek out employees of the company, but they contact him or her? What if a former employee runs into a former customer at the grocery store and hands out a business card?