How Can I Stop Getting Email Notifications From eBay?

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Everyone seems to send marketing and other notification emails these days, clogging up your email account with information you don't want or need. Getting a bunch of eBay notifications just adds to the email clutter. But how can users prevent eBay from sending them these emails? Even those who have been fans of an eBay mailing list in the past can find themselves deciding it's about time to clean their inboxes up by unsubscribing from eBay-originating email.

You can remove your email address off of the eBay mailing list by taking the following steps.

Pinpointing the Problem

If the messages you'd no longer like to see show items or messages from one particular seller or a group of regular sellers, you're likely subscribed to those sellers' mailing lists. This usually happens because you've purchased something from them in the past and opted back then to receive email from them.

To access your saved sellers list where you can unsubscribe, sign into eBay by visiting and clicking the " sign in" link near the top-center of the page. From your "My eBay" page, click on the " Account" tab on the top of the page.

Once you view your Account tab, look on the left side of the screen for the menu bar. Click on the link for "Communication Preferences."

 You should now see a long list of various options. Scroll down the page until you reach the section called Saved Sellers.

To end mailings from any seller in your saved sellers list, follow these steps:

  1. Look for a checkmark in the column "Include in Email" for the seller in question.
  2. If the box for the seller in question has a mark, unmark the box.
  3. Click "save" at the bottom of the page to save your preferences.
  4. Repeat these steps for each seller in the list that you no longer want to see messages about.

Once you've made the changes above according to your preferences, you should no longer see any of the undesired messages in your email box.

Stop General eBay Marketplace Mailings

Not all of the email that can come from eBay is seller-specific. eBay also sends to subscribers a set of general promotions, coupons, and items specifically for those that sell on eBay, with content containing everything from rule changes to listing promotions.

If you'd like to opt out of some or all of these, sign into eBay and from your "My eBay" page, click on the account tab. On the "My Account" page, click on communication preferences near the left edge of the page.

You'll now see a long list of communication categories—things like "buying activity" and "selling activity" and "resolution center." You'll also see a category at the very bottom marked "promotions and surveys."

To end marketing email and general notices from eBay, click the "show" link next to "promotions and surveys" at the bottom of the page and uncheck boxes next to options according to your preferences. To edit any of the other notification activity, click the "show" link next to the kind of email you'd like to stop and set options accordingly. Remember to click "save" any time you edit the preferences in any category.

Keep in mind, too, that it may not be a good idea to stop some kinds of notices if you're still an active eBay user. For example, you probably want to know when someone has sent a message to you on eBay about a transaction you're involved in, so be careful when turning off mail sent from the "member communication" category, for example.

It Didn't Work or I'm Not an eBay Member

If you've removed yourself from every mailing list that you can see in either of these areas and are still receiving eBay-branded messages, there's likely something else going on, such as phish and/or spoof email messages being sent to you from someone other than eBay.

Phish and spoof email messages are frauds. They're created to look like a message from eBay, down to the last detail, and, thus, trick you into giving up your personal information or attacking your computer with the installation of trojan horse or spyware software.

If you think you're being affected by phish and spoof email, learn more about this threat before you open any more of these messages so that you know how to protect yourself from possible negative effects.

Sadly, there's no way to stop phish and spoof email completely; some scammer or fraudster has your email address (likely amongst a batch of hundreds of thousands of others) and can email you to their heart's content. Note that eBay is not the one that "leaked" your email to the malicious person in question.

eBay has carefully put in place protections like its mail forwarding system and ban on email addresses as eBay  member IDs to ensure that email addresses are never given out. It's more likely that at some point over your Internet life you've simply posted a message to a discussion board or created a blog or website and that scammers have found your email address "in the wild."