Overview of Walmart's History and Mission Statement
Walmart Wants to Save You Money
Sam Walton opened Walton's 5&10 in Bentonville, Arkansas on May 9, 1950. The first store to officially bear the Walmart name opened in Rogers, Arkansas in 1962. It was financed 95 percent by Sam Walton himself. He was 44 years old at the time.
Walton was known as "Mr. Sam" throughout his tenure at the helm of his empire. His mission statement for the first Walmart in Rogers, AK was, "The lowest prices anytime, anywhere." The concept worked.
Walton and his family were the proud owners of 24 stores in five short years, achieving $12.7 million in sales. Two years later (in 1957), the company became incorporated as "Wal-Mart Stores, Inc."
But maverick entrepreneur Walton wasn't done yet. He wanted his stores in the national spotlight and, in 1970 Walton brought Walmart public with shares offered at $16.50. By 1972, Wal-Mart Stores, Inc. had 51 stores and sales had skyrocketed to $78 million. By 1980, Walmart's 51 stores increased to 276 stores and annual sales reached a benchmark of $1 billion. Moving forward, Walmart opened it's first Sam's Club—a chain of membership-only retail warehouse clubs—in Oklahoma in 1983. The first Walmart Supercenter opened in Missouri five years later in 1988. Seven short years after that, in 1990, Walmart became the #1 retailer in the United States, a position it holds today, in 2018.
Sam Walton died in 1992 at the age of 74 but Walmart's headquarters are still located in Bentonville, Arkansas where the entrepreneur started it all.
The Mission Statement and Purpose of Wal-Mart
Wal-Mart's current mission statement and its advertising slogan are the same: "We save people money so they can live better."
In addition to this mission statement, the company looks to its founder for the company's purpose. When Sam Walton received the Presidential Medal of Freedom from President George Bush in 1992 shortly before his death, Sam Walton had this to say upon accepting the award:
“If we work together, we’ll lower the cost of living for everyone…we’ll give the world an opportunity to see what it’s like to save and have a better life.”
Policies, Principles, and Rules
Walmart has developed a variety of unique policies, principles, rules, processes, and procedures over the years. All of these help to form the behemoth's corporate culture. Some of Walmart's most popular policies include the following:
- Open Door Policy. Managers' doors are open to employees at all levels
- Sundown Rule. Employees should answer all customer and supplier questions on the same day the questions are received
- Grass Roots Proces. Walmart strives to capture suggestions and ideas from the sales floor and front lines—and to implement them
- 3 Basic Beliefs and Values. Respect for the individual, service to our customers, and striving for excellence are cornerstones of the business
- The 10-Foot Rule. Making eye contact, greeting people, and offering help to customers who come within 10 feet of employees is a 24/7 rule
- Servant Leadership. Leaders are in service to their team, not vice versa
- The Wal-Mart Cheer. This is an actual, structured chant that was created by founder Sam Walton to lift morale every morning. He got the idea after visiting a Korean manufacturing facility in 1975.
In January 2018, Walmart announced plans to increase the starting wage rate for all hourly associates in the U.S. to $11, expand maternity and parental leave benefits and provide a one-time cash bonus for eligible associates of up to $1,000