Franchise Agreement Definition and Types
A franchise agreement is a legally binding document that outlines a franchisor's terms and conditions for a franchisee. Every franchise is governed by these terms, which are generally a written agreement between both parties. The franchise agreement is signed at the time an individual makes the decision to enter the franchise system.
Franchise Agreement Requirements
In the United States, a license becomes a franchise if it meets the definition established by the Federal Trade Commission (FTC), known as the FTC Franchise Rule, and by the various states that have adopted alternative definitions. Under the FTC Franchise Rule, there are three general requirements for a license to be considered a franchise:
- The franchisee’s business is substantially associated with the franchisor's brand. In franchising, the franchisor and each of its franchisees are sharing a common brand.
- The franchisor exercises control or provides significant assistance to the franchisee in how they use the franchisor's brand to conduct business. Because the franchisee is an independent contractor and not a joint employer, generally those controls are over brand standards and do not extend to the human resources of the franchisee, nor do they extend to how the franchisee manages their business—subject to meeting the requirements of the brand standards—on a daily basis.
- The franchisor receives a fee from the franchisee for the right to enter into the relationship and to operate their business using the franchisor’s trademarks. The fee can be an initial fee or it can be a continuing fee in excess of $500—adjusted annually—with certain exemptions provided under the law.
Several states have also passed laws that define a franchise, and the definitions may include some relationships that do not meet the FTC Franchise Rule.
Franchise Agreement Rights and Obligations
A franchise agreement is a license that establishes the rights and obligations of the franchisor and the franchisee. As in any well-crafted contract, this agreement is designed to protect the franchisor's intellectual property and ensure consistency in how each of its licensees operates under its brand. Even though the relationship is codified in a written agreement that is meant to last at least 10 years, the franchisor needs to have the ability to evolve the brand and its consumer offering to stay competitive.
The agreement also needs to be flexible enough to allow the franchisor to make contractual modifications that reflect decisions in response to franchisees' specific needs. However, there are no changes to the stipulation that franchisees must manage their independently-owned businesses daily by continually meeting brand standards.
Before Signing a Franchise Agreement
The FTC rule requires that franchisors provide to prospective franchisees a presale franchise disclosure document (FDD), which is designed to provide potential franchisees with important information necessary in purchasing a franchise. Considerations include the risks and rewards, as well as how the franchise compares with other investments.
Franchisors are required to provide the FDD to prospective franchisees at least 14 days before signing it. The franchisee is entitled to receive the completed franchise agreement at least seven days before signing it.
The franchise agreement is long, detailed, and provided to prospective franchisees as an exhibit to the FDD well in advance of the franchisee signing it to ensure they have time to review the agreement and get advice from their lawyers and other advisers.
Franchise Agreement Pitfalls
Franchising is about consistent, sustainable replication of a company’s brand promise, and must detail the many business decisions that go into creating a franchise system. It’s complex and, in most instances, a contract of adhesion, meaning an agreement that is not readily subject to change.
Because a franchise agreement is meant to reflect the uniqueness of each franchise offering and needs to craft the dynamics of the intended franchise relationship, copying another franchise system’s agreement in developing any franchise system is likely the single biggest mistake of new franchises.
Franchisors who choose to work with lawyers and franchise packaging firms that cut corners and copy others' documents put their franchise systems in peril.
Because of the length and complexity of a franchise agreement, most qualified lawyers will not attempt to incorporate into one large agreement all of the other agreements required by the relationship, such as personal guarantees and leases. Instead, those agreements are kept as separate documents.
Basic Elements of a Franchise Agreement
As with any well-written contract, the franchise agreement needs to deal with some basic elements including, but not limited to:
- Overview of the relationship. This includes the parties to the contract, the ownership of the intellectual property, and the overall obligations of the franchisee to operate their business to brand standards.
- Duration of the franchise agreement. This involves the length of the relationship, the franchisee’s successor rights to enter into new agreements, and the requirement to upgrade the franchisee’s location.
- Initial and continuing fees. Franchisees generally pay an initial and continuing fee to the franchisor for entering into the system and remaining a franchisee. Agreements also typically include a number of side fees. Most franchise systems provide for a payment to an advertising or brand fund that is used by the franchisor to market the brand to the public and for other contractually defined purposes.
- Assigned territory. Not every franchise agreement grants a franchisee an exclusive or even a protected territory, and how a territory is established must be defined. Franchisors also need to deal with reservation of their rights within a franchisee’s territory, including alternative distribution sites and sales over the internet.
- Site selection and development. Franchisees generally find their own sites and develop them according to the franchisor’s standards. The role of the franchisor is generally to approve the location found by the franchisee and then approve, prior to opening, that the franchisee has built their location to meet design and other brand standards.
- Initial and ongoing training and support. Franchisors generally provide a host of pre-opening and continuing support, including training, field, and headquarters support, supply chain, and quality control.
- Use of intellectual property including trademarks, patents, and manuals. As the internet protocol (IP) of every franchise system is its most valuable asset, some of which will change as the system evolves, the agreement defines what is licensed to the franchisee, how the franchisee can use the IP, and the rights of the franchisor to evolve the system through changes to the franchisor’s operating manual.
- Advertising. The franchisor will reveal its advertising commitment and what fees franchisees are required to pay toward those costs.
- Insurance requirements. Franchise agreements will define the minimum insurance a franchisee is required to have prior to opening and during the term of the agreement.
- Record-keeping and the right to audit the franchisee’s records. The franchisor defines the records that it needs its franchisees to maintain, the software franchisees are allowed to use, and its rights to access and audit that information.
- All the rest. Some may call it boilerplate, but in well-developed agreements, it is not. Among the myriad of issues contained in the franchise and other agreements are the franchisee's successor rights, default, termination, indemnification, dispute resolution, resale rights, transfer rights, rights of first refusal, sources of supply, local advertising requirements, governing law, general releases, personal guarantees, and roll-up provisions.
In developing a proper set of franchise agreements, each of the elements of the franchise need to be evaluated and decisions made. Prior to having the lawyers begin to draft the agreements, it is essential for the franchisor to first develop its business plan, with all the myriad of issues decided. For most franchisors, it is important that, in addition to working with qualified franchise lawyers, they first work with experienced and qualified franchise consultants in crafting their franchise offering.