Business Plan - Products or Services Section

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The product and services section of your business plan is more than just a list of what your business is going to provide. Especially if you plan to use your business plan to get funding or find partners, your products, and services section needs to showcase the quality, value, and benefits your business offers. 

What's Included in the Product and Services Section of a Business Plan

The product and services section of your business plan format discusses your product or service, why they're needed by your market, and how they compete with other businesses selling the same or similar products and services. Your product and services section should include:

  • A description of the products or services you are offering or plan to offer
  • How your products and services will be priced
  • A comparison of the products or services your competitors offer in relation to yours
  • Sales literature you plan to use, including information about your marketing collateral materials and the role your website will play in your sales efforts
  • A paragraph or so on how orders from your customers will be processed or fulfilled 
  • Any needs you have to create or deliver your products, such as up-to-date computer equipment
  • Any intellectual property (i.e., patent) or legal issues you need to address. 
  • Future products or service you plan to offer

Tips for Writing the Product and Services Section of a Business Plan

This section of your business plan should excite those you're hoping will fund your business or work with you. To that end, here are a few tips to create a product and services section that appeals to the reader:

  • Indicate why your product or services are needed. Especially if you're venturing into a new concept or invention, or a place where there is no current market, you need to explain the need for your product or service. 
  • Highlight your features. A crucial part of success in business is the ability able to set yourself apart from businesses that sell the same or similar products and services. What features, such as price point or level of service, do you offer that is unique to you? 
  • Focus on benefits. Unique features are important, but even more so is how those features provide value to consumers. Translate your features (i.e., faster or cheaper) into benefits (i.e., get it now or save money). The goal is to highlight how your product or service will fix a problem or improve a client or customers life. 
  • Be clear and concise. Don't let your business plan get bogged down in too much description and information. You can even use bullets or numbered lists.
  • Show off your expertise, experience, and accolades. You not only want to describe your products and services but also share why you're the best to provide them. Include anything in your education or experience that makes you the expert in this business. If you have testimonials, awards or endorsements, share those. Finally, if you've applied for a patent, copyright or trademark, include that as well.
  • Be the expert but talk in layman terms. You should know your product/service and industry well, but don't expect your potential funders and partners to have the same level of knowledge. Assume the reader doesn't know as much as you when you explain what you're offering. Avoid acronyms and jargon when outlining your products and services.
  • Indicate anything extra special about what or how you'll provide your product or services. Will you be offering a special guarantee or refund policy? Do you have a quicker or more unique way of delivering your product or service? 
  • Write as if you're talking to your customer. While you don't want to write an advertorial, you do want to be customer-oriented when you write your product and services section. 

Updated August 2016 by Leslie Truex