The 8 Best Office Phones of 2020
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Even companies within the same industry or sector can have quite different telephone needs. Compare a legal aid office to an upscale law firm that services high-profile corporate clients. The first office’s phone might ring off the hook whereas the law firm’s telephone might ring four or five times an hour. One office might be relatively calm while the other is a madhouse.
As you can tell, office phones are definitely not one-size-fits-all, but there are many unique systems available to cater to various needs and circumstances, whether your team telecommutes often, consists of only a few employees, or is consistently on the road and away from their desks.
Read on to find the best office phone for your business.
Best Overall: Grandstream GXP 1400
Grandstream’s GXP 1400 is an HD IP telephone that offers 3-way conference calling and a whole lot of memory. It will store the numbers of up to 500 contacts for you and retain a history of your last 200 calls. Its personalization features include everything from local weather forecasts to the ability to choose your own ringtones, making it a useful desk accessory for many purposes.
The GXP 1400 accommodates two phone lines, operates on a Linux-based system, and is SIP-enabled.
Best Budget: Snom 710 IP
The 710 is one of the Snom 700 Series phones and it comes with a comfortable price tag that's under $100. Even with the affordable cost, you won’t give up any important features. The Snom 710 is loaded with helpful options, including an ergonomic handset and five programmable keys.
Audio quality is HD and is delivered through an enhanced speaker/microphone system. The display is backlit and the phone accommodates up to 12 lines so it can handle the needs of most offices.
Best for Small Offices: Xblue X16 Small Office System
Xblue's X16 is perfect for small offices because it comes with four telephones so it can accommodate the boss and up to three other employees. Each phone features a digital speakerphone, which is a nice touch. And if your office is a little larger, you can buy additional phones for an all-encompassing system. The X16 system is expandable to up to six lines and 16 telephones.
The X16 offers an “auto attendant” for those inevitable times when no one is free to pick up the phone, and it will also create a “phone book” from your outgoing call log.
Best for Large Offices: AT&T CL2940 Corded Phone With Speaker Phone
Large doesn’t necessarily translate to 300 employees. Sometimes it refers to a lot of square footage. If you work in a somewhat cavernous space—maybe the offices themselves are situated beside a warehouse or manufacturing area—this AT&T phone could be a great option. You’ll be able to see the CL2940’s display from a good distance away thanks to its extra large screen. It also features caller ID so you can decide whether you want to dash to pick it up or if that particular caller can leave a message. The caller ID feature includes a 65 name-and-number memory.
The buttons are extra large, too, and the ringer is designed to be exceptionally loud, although you can tone it down with volume control when you’re right there at your desk. This model also offers call waiting and audio-assist speakerphone capabilities with volume control.
Best for Call Centers: Dansrue 2018 Call Center Phone
Maybe telephones are your business. Numerous employees spend hours every day making or taking one call after the next, such as in customer service departments or call centers. The Dansrue Call Center Phone might be just the ticket.
It doesn’t just temper and mute background noise—it completely cancels it with a special microphone. It also has volume adjustment in case the guy on the other end of the line begins raising his voice. It’s hands-free, which is great if your employees must type while they’re talking, and the microphone arm has a moveable range of 330 degrees. Each worker can situate his phone in a position that works for him. Just connect the dial pad to a standard wall jack and you’re up and running.
Best for Travel: Panasonic KX-TG7875S Link2Cell Bluetooth Cordless
Panasonic is one of the better known names in electronics and it doesn’t disappoint with this phone, particularly if your business keeps you or your employees out of the office and on the road a lot. Its Link2Cell technology links to up to two smartphones so you never really have to be away from your landline. And it works both ways—your cellphone texts will show up on your Panasonic phone, too.
You can take calls just about anywhere thanks to this phone’s enhanced noise reduction. Plus, the power backup feature will keep it up and running even if the electricity goes out.
Best for Home Offices: Panasonic KX-TGF352N Corded/Cordless
Panasonic has you covered if you work from home, too. The KX-TGF352N comes equipped with a built-in baby monitor so if your little one is upstairs while you’re in your office area, you’ll hear him stir. And if your kids are older? The Panasonic's noise reduction feature will stop any sounds from a video game challenge in the next room over from interrupting your important conference call.
Just because you work from home, it doesn’t mean you don’t need top-notch business capabilities as well, and Panasonic has kept that in mind. The KX-TGF352N includes a corded phone and three cordless handsets, all of which feature caller ID. The base unit has battery backup that provides for up to 13 hours of use, and three one-touch dial buttons. There’s a call block button so you can ban those pesky telemarketers while you’re trying to take care of business. It also has an optional detector device so you can find your keys in a hurry or in an emergency. This one is perfect for both home and office use.
Best for Telecommuting: Polycom VVX Series
Do you or several of your employees telecommute? Everyone might be in remote locations but this doesn’t mean you don’t need to periodically hold meetings or otherwise meet face to face. Polycom’s VVX series includes a video system for times like these, as well as 3.5-inch touchscreen display.
The five models in this series range from being appropriate for executives to large office telecommute meetings. The 400 model accommodates up to 12 lines or speed dial keys so it’s appropriate for bigger offices. These phones integrate with Unified Communications and are customizable with third party APIs. A power-over-Ethernet supply is included too.